Privacy Policy

This General Privacy Policy applies to all personal data collected by Stonex Jewellers, including without limitation, through this website, and explains how we handle personal data in accordance with applicable Kiwi privacy laws.

Obtaining your personal information

We acquire personal data from present and future customers, suppliers, contractors, employees and prospective employees, consumers, and other persons for a variety of business and other objectives, which are detailed below. In this section, we describe the many types of personal data that we gather and how we collect it.

The sort of information Stonex may gather from you will be determined by the conditions under which it is obtained. It might have your name, email address, address, and phone number, as well as your date of birth, gender, and, if necessary, your credit card number, password, or banking information. All of these things are examples of “sensitive personal data or information.”

We may collect the following kinds of personal data (including sensitive personal data or information):

• When you contact us or our authorised retailers with questions or concerns;

• When you participate in our promotions or competitions; 

• When you fill out questionnaires, surveys, or contact forms;

• When you register or provide your details with or to us or our authorised retailers; 

• When you submit information through this Website (for example, when you create a user account, retrieve log-in information, make online orders or purchases, or enter into other online transactions);

If you do not disclose all required personal data to Stonex, we may be unable to assist you or offer you our products and/or services, but you may not be able to participate in our promotions, contests, or any loyalty programmes whatsoever. 

We will gather personal data directly from you wherever possible.

Cookies

Cookies are little bits of data that a website saves on your computer’s hard drive for future reference. The majority of web browsers are set to allow cookies. Stonex employs cookies to facilitate your use of our website, its resources, and services. Cookies don’t directly identify people, but they do identify the browser that a user is using. Cookies are important for estimating our user base and determining overall traffic trends on this website.

If you do not want to receive cookies, you may configure your browser to reject cookies; however, you may not be able to fully utilise the services and resources on this website.

Personal data use, processing, and disclosure

We will only use, handle, and disclose your personal data (including sensitive personal data or information) in compliance with relevant Kiwi privacy laws and this Privacy Policy. 

Our goals in collecting, storing, utilizing, and disclosing information about you are as follows:

• create, improve, advertise, and deliver you with our products and/or services (including repairs and refunds);

• Reply to inquiries regarding our products or services;

• Communicate with you about our products and services; 

• Conduct promotions and competitions; 

• Conduct market research and analysis; 

• Process and assess employment applications; 

• Enforce agreements between you and us;

• Keep you informed about our activities, products, and services; 

• Allow you to join and participate in the Stonex loyalty programmes, subscription or Stonex-related memberships;

We may also collect and/or process anonymous aggregated data about its customers and/or website visitors as a group for Stonex’s commercial reasons.

By consenting to this Privacy Policy, you give your consent to our collecting, handling, processing, using, storing, transferring, exchanging, sharing, disseminating, destroying, or otherwise making use of your personal data (including sensitive personal data or information).

Regardless, you expressly acknowledge and consent that we may use your personal data (including sensitive personal data or information) for the reasons outlined in the Privacy Policy.

In order to do our business, we may need to disclose information about you (including sensitive personal data or information) with and among our associated bodies corporate, approved retailers, and businesses that provide services to us. We would not share sensitive personal data or information with any other third party or organization(s) without your agreement (which you supply by consenting to the provisions of the Privacy Policies) unless:

• The disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies; 

• The disclosure is required or permitted by law; 

• We believe the disclosure is necessary to provide you with the products or services you have requested; 

• We believe the disclosure is necessary to protect the rights, property, or personal safety of another person or Stonex.

Marketing purposes

We may use and/or handle personal data you have submitted to us, such as your email address, to send you information about new or updated goods or services, special offers, promotions, or contests in which you may be interested. We will only do so if required by law or with your prior consent.

If you do not want to receive such material from us, you may ask us to remove your name from our list at any time by contacting us using the information provided below. If we give you such information by email, you can use the unsubscribe mechanism in the email to notify us that you do not want to receive such information from us via email. Please wait 5 business days for your request to be handled in any scenario.

Personal data disclosure for abroad

Stonex will not use, process, or disclose any information (including sensitive personal data or information) about you without your agreement, which you supply by consenting to the terms of the Privacy Policies, unless and until the following conditions are met:

• The use, processing, or disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies; 

• The use, processing, or disclosure is required or permitted by law; 

• We believe it is necessary to provide you with the products or services you have requested; • We believe it is necessary to protect the rights, property, or personal safety of another person or Stonex.

Accessibility and precision

If you ask for it, Stonex will give you access to your personal information, even if it is sensitive. There are only a few situations in which we are allowed to keep this information from you. To get access to your personal information, please use the information below to get in touch with us. 

If you want to change any wrong, out-of-date, or missing personal information, please contact us using the information below, and we’ll update your record.

If you want your personal information to be deleted, please let us know in the same way as above, and we will do everything we can to do so, unless we have to keep it for legal, auditing, or internal risk reasons.

Personal data security and storage

Stonex will safeguard your personal data (including sensitive personal data or information) in its possession or control at all costs by making reasonable security arrangements in accordance with the standards prescribed under applicable Indian privacy laws to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. When we no longer require your information, we will appropriately de-identify or destroy it.

However, no data transmission over the internet can be guaranteed to be safe. As a result, while we make every effort to secure your personal information, we cannot guarantee the security of any information you communicate to us over this website, and we advise you to use it at your own discretion.

Your personal information is kept safe on secure servers in secure facilities. We expect our workers and data processors to keep any personal data kept by Stonex private.

Passwords and usernames

You may help keep your personal data private by ensuring the secrecy of any passwords and accounts you use on this website. Please inform Stonex immediately if any other Internet user uses your account without your permission or if there is any other violation of security.

You are responsible for the security of your username and password (or other log-in credentials), and you agree to keep this information secure.

Other websites’ links

Through this website, Stonex gives access to third-party websites. These connected websites are not under Stonex’s control, and we are not responsible for the content or actions of any organisation accessible through a link on our Website. We recommend that you read the terms and conditions and privacy policies of any website before revealing your personal information.

What should you do if you have a problem, a query, or a complaint?

If you have any further questions about our Privacy Policies, or if you have a problem or a complaint, please contact us at:

Data Protection Team Contact Email: info@stonexjewellers.co.nz

One of our Grievance Officers will be assigned to you.

In most situations, we will request that you submit your request in writing. We will evaluate your complaint and make every reasonable effort to reply to you in writing within 30 days of receiving it.

Minors

Individuals under the age of 13 are not permitted to use the site. We do not gather personal information from children on purpose. If you suspect your child has supplied us with their personal information, please contact us at the address shown below to request deletion.

Future modifications

Stonex’s policies will be evaluated and may be amended on a regular basis. While Stonex makes every effort to keep its rules as consistent as possible, Stonex retains the right to amend its Privacy Policies at any time by providing an updated version on this Website. Please review these policies on a regular basis to ensure you are aware of the most recent terms. If Stonex chooses to use and/or treat personal data in a way that is fundamentally different from that specified at the time it was obtained, we will tell you by email or a conspicuous notice on this Website, and we will seek your prior consent if necessary.

Stonex uses the personal data collected to administer and manage the Membership (including accounting and payment purposes), to provide the Member with the benefits and other services that come with the Membership (the legal basis for this is the Membership), and to provide the Stonex Member with commercial communications (such as newsletters, product information, services, and exclusive offers on the website) via e-mail, mail, mobile or messaging.

 In any of these circumstances, Stonex may tailor the information supplied to the Member so that the Member receives information that Stonex believes is relevant to the Member. 

Stonex analyses the Form Data (particularly information on age, gender, interests, and preferences) and other information that can be obtained from the purchase history, inferred from interaction data, or voluntarily provided to Stonex by the Stonex Member at any later time for this purpose. 

Furthermore, Stonex may use personal data to comply with its legal obligations and, where it has a legitimate interest, for statistical and research purposes, such as better understanding Stonex Members, consumer and market analysis, loyalty program improvements, and the development of new products and services.

If you choose not to receive some marketing messages, we may still send you messages that aren’t about marketing if we need to finish a contract with you, follow the law, or meet security needs. In addition, if you share your birth date with us, we will send you a special letter on your birthday.

Data Subjects’ Rights

Stonex members have the right to request information about their preserved personal data and other information as permitted by relevant data protection law at any time. They also have the right to request that their personal information be amended, limited, or deleted, as well as a copy of their personal information.

Stonex registered consumers may also cancel any future consent they have given Stonex (for example, to be used for promotional, advertising purposes and to receive newsletters and other commercial communications).

If you would like to exercise any of your rights related to newsletter subscriptions, data access, or data deletion, please contact our Customer Care team at info@stonexjewellers.co.nz, who will be pleased to answer any questions you may have. Please keep in mind that we may ask you to verify your identification before granting you access to your personal information.

Data Storage

Personal data will be kept and utilised for the period of the membership; after that, it will be kept for as long as necessary for the aforementioned purposes, but no more than five years, unless required by law. The purchase history is typically kept for five years. If a Stonex Member does not want their exclusive product history retained for more than 5 years, they can request deletion by emailing and expressing their unambiguous desire to have this data destroyed. More details about Stonex may be found in the Subscription Policy. 

Updates and Additional Information

For updates to the information provided in this Data Privacy Policy, as well as additional country-specific mandatory information and mandatory information based on the EU Data Protection Regulation, as well as any uncertainties regarding the transfer of personal information overseas, Storage, and security of your personal information, please refer to this Privacy Policy.

Grievances

If you have any concerns or would like to lodge a complaint about our privacy policies, please contact us at the mail address shown below:
If you are dissatisfied with our response to your complaint, you may file a complaint with the appropriate data protection authority. You can reach out to your local data protection authority or our supervisory authority by clicking here.