21st Keys
Frequently Asked Questions
Do you make Samoan, Tongan, Cook Islands and Māori designs?
Yes — we carry Samoan, Tongan, Māori and Cook Islands key designs. Browse by culture, or use the Cultural Design filter to see them together.
How long will it take to arrive?
Most orders are delivered within 3–5 days across New Zealand. In-stock items can be collected within 24 hours.
Can I get a key for a 50th, 18th or 1st birthday?
Some designs are made for other milestones — currently including 1st, 16th, 18th, 50th, 70th and 80th birthday keys. Use the Milestone filter to see what is available for each age, or see our Celebration Keys, which have no fixed number.
Can I return a personalised key?
Returns are covered by our Refund Policy. If you add engraving, it is made to the details you enter, so please check them carefully before ordering. If there’s a problem with your order, contact us and we’ll help.
Is engraving included in the price?
No — engraving is optional and only added if you select it. On keys it is NZ$30 for each engraving you select (for example on the key, or on its stand), charged per item. The product page shows the engraving options for each design.
How does a photo key work?
Photo keys have a frame or window you set your own photo into — you don’t send us a photo. Check the frame size on the product page so your photo fits.
What is pāua shell inlay?
Pāua is a New Zealand abalone whose shell has a deep blue, green and violet iridescence. On our keys it is cut and set into the piece, often to form the number or as an accent.
Can I see a key before I buy?
Yes — visit our showroom at 333 Great South Road, Ōtāhuhu, Auckland, or call 09 276 0409 and we’ll have a design out for you.